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4 articles

AI TechnologyFeatured

Build Your First Team of AI Employees (Support Edition)

A practical playbook for assembling a team of AI employees for support. Learn how to map tasks to roles, set up data sources, implement guardrails, and scale your AI support team.

11 min

1/20/2025

ai employeescustomer supportai team

AI TechnologyFeatured

What Are AI Employees: 2025 Guide for Startups

In 2025, AI employees are revolutionizing how startups operate, offering unprecedented capabilities in customer support, operations, and business automation.

10 min

11/10/2024

ai employeesstartupsautomation

AI TechnologyFeatured

AI Employees vs Chatbots: Understanding the Key Differences

The distinction between AI employees and chatbots has become increasingly important. While both technologies aim to improve customer support, they operate on fundamentally different principles.

8 min

10/25/2024

ai employeeschatbotscustomer support

AI TechnologyFeatured

AI Knowledge Base: Build It Fast, Keep It Fresh

How AI builds, enriches, and maintains a high-quality knowledge base automatically. Learn about RAG, freshness validation, and governance for AI-powered knowledge management.

12 min

10/15/2024

aiknowledge baseautomation