Featured Articles
Latest Articles
10 articles
AI TechnologyFeatured
Build Your First Team of AI Employees (Support Edition)
A practical playbook for assembling a team of AI employees for support. Learn how to map tasks to roles, set up data sources, implement guardrails, and scale your AI support team.
11 min
1/20/2025
ai employeescustomer supportai team
Customer SupportFeatured
Ticket Triage with AI Employees: From Chaos to Clear Queues
Prioritize, route, and categorize tickets automatically with AI employees. Learn about priority rules, skills-based routing, merging duplicates, spam handling, and SLA timers.
10 min
1/20/2025
ticket triageai employeescustomer support
Customer SupportFeatured
24/7 Support Without Burnout: How AI Employees Cover Nights & Weekends
Keep response times low around the clock using AI employees and smart handoffs. Learn about after-hours routing, language coverage, SLAs, and fail-safes for 24/7 customer support.
10 min
1/20/2025
24/7 supportai employeescustomer support
AI TechnologyFeatured
AI Employees vs Chatbots: Understanding the Key Differences
The distinction between AI employees and chatbots has become increasingly important. While both technologies aim to improve customer support, they operate on fundamentally different principles.
8 min
10/25/2024
ai employeeschatbotscustomer support
