Customer Support

Tips and strategies for improving customer support operations

Articles

4 articles

Customer SupportFeatured

Ticket Triage with AI Employees: From Chaos to Clear Queues

Prioritize, route, and categorize tickets automatically with AI employees. Learn about priority rules, skills-based routing, merging duplicates, spam handling, and SLA timers.

10 min

1/20/2025

ticket triageai employeescustomer support

Customer Support

AI Help Desk Software: Features, Benefits, and Buyer's Checklist

What to look for in AI help desk software and a buyer's checklist you can use today. Must-have features, integrations, analytics, security, and pricing models.

9 min

1/20/2025

ai help deskhelp desk softwarecustomer support

Customer SupportFeatured

24/7 Support Without Burnout: How AI Employees Cover Nights & Weekends

Keep response times low around the clock using AI employees and smart handoffs. Learn about after-hours routing, language coverage, SLAs, and fail-safes for 24/7 customer support.

10 min

1/20/2025

24/7 supportai employeescustomer support

Customer SupportFeatured

AI Employee Cost vs Human Support Rep: Complete Cost Analysis

When it comes to scaling your customer support, the decision between hiring human support representatives and implementing AI employees can significantly impact your bottom line.

9 min

10/20/2024

ai employeescost analysiscustomer support