Evidah Blog

Discover insights, tutorials, and best practices for AI-powered customer support and knowledge management.

Articles

10 articles

Customer SupportFeatured

AI Employee Cost vs Human Support Rep: Complete Cost Analysis

When it comes to scaling your customer support, the decision between hiring human support representatives and implementing AI employees can significantly impact your bottom line.

9 min

10/20/2024

ai employeescost analysiscustomer support

AI TechnologyFeatured

AI Knowledge Base: Build It Fast, Keep It Fresh

How AI builds, enriches, and maintains a high-quality knowledge base automatically. Learn about RAG, freshness validation, and governance for AI-powered knowledge management.

12 min

10/15/2024

aiknowledge baseautomation

Knowledge BaseFeatured

What is a Knowledge Base?

A knowledge base is a centralized repository of information that stores, organizes, and shares essential knowledge about a particular subject or system.

6 min

9/24/2024

knowledge basecustomer supportdocumentation

Knowledge Base

Why You Need a Knowledge Base for Your Business

A knowledge base is an essential tool for modern businesses, providing a centralized hub of information that is easily accessible to both employees and customers.

5 min

9/24/2024

knowledge basebusiness strategycustomer support